The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.

CERTIFICATION

This course is CPD Certified with each day equivalent to 6.5 hours of CPD

Supervisory Practice that Drives Engagement, Efficiency and Great Results

WHO SHOULD ATTEND?

Supervisors and top talent in the organization that want to improve their supervisory competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of maximum operational efficiency and the organization’s goals.

COURSE DESCRIPTION

Effective supervision is an on-going process that allows a business function to achieve its objectives, considering its capabilities, constraints, and the environment in which it operates. Supervising others is a challenging job requiring effective management of time and projects, team members and often helping other supervisors. Mastery of the supervisory process is vital for effective leader and leadership, managing people and teams to build maximum engagement, efficiency and lasting function growth.

Supervisor Essentials is a proven and very practical approach to supervisory practice that covers all aspects of the supervisory process with particular emphasis on managing time, setting goals, delegating, resolving conflict and control. The program takes a holistic view of the supervisor at the function level and introduces the delegate to the knowledge, skills and attitude required to behave effectively and confidently as a great supervisor of people and teams.

The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.

COURSE OBJECTIVES

✓ Create a common perspective of supervision

✓ Determine the supervisory process at the function (department) level

✓ Determine the key tools and techniques that help supervisors master their task

✓ Develop key skills required by an effective supervisor

✓ Provide a straightforward systematic approach for effective supervision

✓ Practice using new knowledge, tools and techniques before returning to work

✓ Produce drive to self-develop in supervision

✓ Produce a positive impact on the overall performance of each delegate and the organization

COURSE CONTENT

DAY 1 • SUPERVISION FUNDAMENTALS

Supervision

• What is Supervision?
• Organization Structure and Supervision
  • The Strategy Hierarchy
• Functional versus Board & Business Level
• Habits of Highly Effective People (Covey)
• Supervisor Thinking and Mindset
  • Video- Did You Know?

Individual Style

• Style versus Situation
  • Identity Iceberg
• Effective Supervisory Style
  • Attributes
  • Barriers
• Activity: “Self- Assessment”

Complete a self-assessment questionnaire.  Result establishes the individual’s major strengths and weaknesses as a supervisor that will be used later as a basis to set a personal improvement goal.

The Supervisor’s Role

• Supervisor’s Responsibilities
• Supervisor as Manager as Leader
• Effective versus Efficient versus Productivity
• Difference Between a Supervisor and Manager

Effective Supervisor Process

• Recognize Direction, Purpose and Values
• Identifying Your Resources
  • Time, Money and Manpower
• Planning
• Implementation
• Control

Time Management

• What is Time Management?
• Time Management versus Productivity
• The Time Management Matrix

Self-Regulation Process (Control)

• Control
• Evaluation and Review

DAY 2 • PLANNING AND DELEGATION

Supervisor Planning

• Planning versus Productivity
• Understanding Your Situation
• Simple Tools and Techniques
  • SWOT
  • Stakeholders
  • Problem Analysis (Cause and Effect)
  • Decision Making (Option Grid)

Goal Setting

• What is a Goal?
• Why Set Goals?
• The Effect of Setting Goals on Individual Performance
• SMARTER Goals

Delegation

• What is Delegating?
• The Purpose of Delegating
• The Benefits Delegation
• Common Managerial Concerns About Delegating
• What To Delegate and What Not to Delegate
• Why People Fail to Delegate

Effective Delegation Process

• Understanding the 7 Steps for Successful Delegation
• 10 Levels of Delegation
• Delegation Contracts

Systems for Productivity Improvement

• The Benefits of Systems
• Develop Systems
  • Diary; Schedule; Email Management; Checklists

Control for Success

• The Control Management Process
• Control Tools and Techniques
• Performance Appraisals
• Reward versus Discipline
• Mentoring versus Coaching

DAY 3 • CONFLICT MANAGEMENT AND TEAM LEADERSHIP PRACTICE

Conflict Management

• What is Conflict Management?
• The Main Sources of Conflict
  • 8 Stages of Conflict
• The Benefits of Conflict Management

Negotiation

• What is a Negotiation?
• Negotiation versus Conflict Management
• Win-Win versus Win-Lose Negotiation
• The Importance of Negotiations and Agreements

Effective Negotiation Management  

• Designing a Strong Agreement
• Review For Continuous Improvement

• Activity “Leadership Characteristics in Negotiations – The Red & Blue Game”

Overview
The Red & Blue Game is a team game that runs for 2- 3hrs and demonstrates where, when and how an individual’s characteristics and behaviour can change throughout negotiations. Proper professional facilitation and feedback allows the delegates to deliver against the following objectives:

objectives:
Objectives

• Practice leading and supervising others
• Identify how people negotiate to achieve a win-win
• Identify changes, choices and challenges in adopting assertive over aggressive or submissive behaviour
• Identify the need for clear guidelines in the decision making  process
• Demonstrate how pressure and the desire to win can cloud a vision
• Demonstrates how stronger people can overtake the team
• Develop key supervisory skills, behaviour and attitude
• Develop an overall negotiation and decision making business strategy that works
• Produce key insights and learning gained through this activity that will drive self-development

Key Learning Review

• Group discussion and professional feedback to consolidate key learning. Delegates will leave the day with a list of development activities to improve their supervisory competency back at work.

IN ADVANCE

Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.

ON-TRACK FOR GROWTH

The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.

REGISTER FOR THIS COURSE

To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.