The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.

CERTIFICATION

This course is CPD Certified with each day equivalent to 6.5 hours of CPD

Stress Management for Wellbeing, Personal Growth and Great Results

WHO SHOULD ATTEND?

Staff at all levels in the organization that want to improve their stress management competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of wellbeing, personal growth and the organization’s goals.

COURSE DESCRIPTION

Stress and pressure can be found everywhere in and outside of work with the majority of stress and pressure at work often caused by the most mundane things. It’s now been proven that stress lowers the immune system, causes headaches, fatigue and is the cause of most sick days taken off work in the UK. However, stress is also a necessary and important part of our human existence and in small doses stress sharpens our reflexes, heightens our senses and our responses and enables us to cope with very demanding and challenging situations. Mastery of stress management is vital for good health and wellbeing as well as effective leader and leadership and driving personal and business growth.

Stress Management is a rewarding approach to managing stress and pressure at work that covers all fundamental aspects of the stress management process making particular reference to your behaviour as an example of how to grow out of our limited capability to face life positively and avoid creating stressful situations at work. The program takes a holistic view of stress management and introduces the delegate to the knowledge, skills and attitude required to positively manage stress and pressure at work for great results.

The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.

COURSE OBJECTIVES

By the end of this course delegates will be able to:

✓ Determine stress management

✓ Determine how to reduce stress and stress in others

✓ Determine effective behaviour to avoid stress at work

✓ Determine how to overcome difficult behaviors in others and therefore eliminate the stress and frustration that often comes from working with others

✓ Determine the benefits of developing Emotional Intelligence to avoid creating stressful situations at work Produce drive to self-develop in stress management

✓ Produce drive to self-develop in stress management

✓ Produce positive impact on the overall performance of each delegate and the organization

COURSE CONTENT

DAY 1 • PUTTING STRESS INTO CONTEXT

Stress and Pressure

• What is Stress?
• Negative and Positive Stress
• Positive and Negative Reaction to Stress
• Stress versus Pressure
• Individual Perception of Pressure

Pressured Situations at Work

• Creating Pressure for Others at Work
• Consequences of Exerting Pressure on Others

Stress Management

• What is Stress Management?
• The Benefits of Effective Stress Management

Effective Stress Management Style

• Mentally Tough and Stress Management
  • Attributes
  • Barriers
• Activity: “Self- Assessment”

Complete a self-assessment questionnaire. Result establishes the individual’s major strengths and weaknesses in stress management that will be used later as a basis to set a personal improvement goal.

• Your Behaviour (linking your beliefs to your behaviour)

Physical Responses to Pressure

• Fight or Flight
• Uncontrolled Response to Pressure
• Consequences of Uncontrolled Responses to Pressure
• How to Control Your Response to Pressure

Conflict and Stress

• What is Conflict?
• Different Types of Conflicts
  • Functional versus Dysfunctional Conflict
  • Inter-group versus Inter-personal
  • The Conflict Triangle
• The Main Sources of Conflict
• 8 Stages of Conflict
• Conflict Prevention
• Reacting to Conflict Assertively
• Win – win
• The Benefits of Keeping Conflict to a Minimum

DAY 2 • TAKING BACK CONTROL

Stress Management – Behavior

• Assertive Behaviour (Building on day 1)
• Saying ‘No’

Emotional Intelligence

• What is Emotional Intelligence (EI)
• Stress Management and EI
• Goleman’s Five Components of EI
  • Self-Awareness; Self-Regulation; Internal Motivation; Empathy and Social Skills (Handling Relationships)
• Habits of Emotionally Intelligent People
• The First Steps Towards Developing Your Own EI
  • Exploring Your Emotions
    • Identify Trigger Events that Cause Emotional Hi-jacking
  • Communication Style
  • Self-Management Skills
    • Measurement
    • Self-Regulation (Control)
    • Sixth Sense (See Problems Before They Happen)

Stress Management- Time

• Stress versus Time Management
• Exploring the use of time
• Working SMARTER
• Taking control and the rule of 4
• Delegation

Stress Management- Communication

• Stress versus Communication
• Trust
• Building a network
• Importance of building a personal network
• How to build a support network
• Active Listening
• Asking for Help
• The Benefits of Effective Communication

Other Essentials of Stress Management

• Taking care of ourselves
  • Exercise and adrenalin
• Activity: Excuses

Working in teams present persuasive arguments to given excuses

• Creating a balanced life
• Relaxation techniques

Key Learning Review

• Group discussion and professional feedback to consolidate key learning. Delegates will leave the day with a list of development activities to improve their stress management competency back at work.

IN ADVANCE

Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.

ON-TRACK FOR GROWTH

The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.

REGISTER FOR THIS COURSE

To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.