The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.
This course is CPD Certified with each day equivalent to 6.5 hours of CPD
Professional Secretarial and Administration Skills that Create an Effective and Efficient Office Environment for Great Results
WHO SHOULD ATTEND?
Secretaries, administrative assistants and top talent in the organization that want to learn (or relearn) and improve their secretarial and administration competency so that they can get the very best results from their secretarial leadership, teams and colleagues in pursuit of the organization’s goals.
Secretaries and administrative assistants are responsible for a variety of administrative and clerical duties necessary to keep office environments running smoothly. They serve as an information manager for an office, schedule meetings and appointments, organize and maintain paper and electronic files, manage projects, conduct research and provide information via the telephone, postal mail and e-mail. They also may prepare correspondence and handle travel arrangements. They are often the first person customers and clients encounter upon entering businesses and other organizations, and therefore should have an outgoing personality and excellent customer-service skills.
Automation, new technologies and an evolving market place have led secretaries and administrative assistants to assume a wider range of new responsibilities. In addition to the traditional tasks secretaries can also provide training and orientation for new staff, conduct research on the internet, and operate and troubleshoot new office technologies. Mastery of modern secretarial and administration skills is vital to create an effective and healthy office environment that drives business growth.
Modern Secretary Skills is a very practical and proven approach to modern secretarial and administration skill development that covers a wide range of skills identified as essential for secretaries and administrative assistants to successfully contribute to the modern organization. The program takes a holistic view of modern secretarial practice and introduces the delegate to the knowledge, skills and attitude required to be an effective, confident and efficient member of any modern team focusing on their job for great results.
The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.
By the end of this course delegates will be able to:
✓ Determine the secretary’s role in the modern workplace
✓ Recognize the necessary skills, administrative office procedures and abilities needed in the modern organization environment
✓ Develop the key secretarial and administration skills required by the modern organization
✓ Practice and improve key secretarial and administration skills before returning to work
✓ Produce drive to self-develop in secretarial practice
✓ Produce positive impact on the overall performance of each delegate and the organization
DAY 1 • CONCEPTUALIZATION AND COMMUNICATION
Facilitated Group Discussion & Exercises:
The following key learning points are given through facilitated group discussion where the trainer first places key learning points & then leads, guides & challenges the delegates to consider their own practice & experiences at work in these areas. These discussions and exercises are very interactive, fun and delivered in a way that provides actionable insights into how new knowledge & skills learned will used in the job.
The Modern Professional Secretary
Effective Style, Challenges and Self-Assessment
Complete a self-assessment questionnaire. Result establishes the individual’s major strengths and weaknesses in modern secretarial practice that will be used later as a basis to set a personal improvement goal.
The Role of Secretary in a Contemporary Organization
Complete a self-assessment questionnaire. Result establishes the individual’s assertiveness skills & ways to improve if required.
DAY 2 • ORGANIZATION AND PROFESSIONALISM
Recap day 1
Key learning points from day 1
Facilitated Group Discussion & Exercises:
key learning points are given through facilitated group discussion: our methodology & the benefits of this process have been explained in day 1.
Complete a self-assessment questionnaire. Result establishes the individual’s time management skills and introduces some easy to implement changes to their work day.
Ethics and professionalism
Key Learning Review
Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.
ON-TRACK FOR GROWTH
The individual leaves this course with a Personal Action Plan to encourage immediate transfer of training to the job.
REGISTER FOR THIS COURSE
To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.