The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.
This course is CPD Certified with each day equivalent to 6.5 hours of CPD
Effective Interpersonal and Communication Practice that Builds Trust and Drives Great Results
WHO SHOULD ATTEND?
Leaders, managers at all levels, and top talent in the organization that want to improve their interpersonal and communication competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of personal growth and the organization’s goals.
Interpersonal skills, also known as social or people skills are life skills that we use every day to communicate and interact with other people, individually and in groups. They define how well you communicate with someone and how well you behave or carry yourself. People with strong interpersonal skills are usually more successful in both their professional and personal lives. They are perceived as more calm, confident, charismatic and tend to be endearing or appealing to others. Great interpersonal and communication practice in any situation results in clarity, motivation and trust that translates into great performance. The need for effective interpersonal and communication skills at all levels of an organization is illustrated by the complexity and fast changing nature of the global environment. Mastery of effective interpersonal communication practice is vital for personal growth, great performance and great business results.
Interpersonal & Communication Skills a is proven approach to interpersonal and communication practice that considers the fundamentals of relationships or communication between people with an emphasis on developing effective style through a self-awareness and use of emotional intelligence to create the right environment for effective conversation. The program takes a holistic view of communication and introduces the delegate to the knowledge, skills and attitude required to behave effectively and confidently as a great leader of people and teams.
The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.
By the end of this course delegates will be able to:
✓ Create a common perspective of interpersonal and communication skills
✓ Determine how to build lasting trust with others
✓ Determine the impact that emotions have on performance
✓ Determine how to communicate with diplomacy and tact in every situation
✓ Determine body language and how to use it in a positive way
✓ Determine how to drive leadership using effective interpersonal and communication skills
✓ Determine how to manage difficult people or situations
✓ Develop active listening and response skills
✓ Develop and practice key interpersonal and communication skills
✓ Produce drive to self-develop in interpersonal skills
✓ Produce positive impact on the overall performance of each delegate and the organization
DAY 1 • INTERPERSONAL SKILLS
Complete a self-assessment questionnaire. Result establishes the individual’s major strengths and weaknesses in interpersonal skills that will be used later as a basis to set a personal improvement goal.
Working with Others
Other Essentials for Interpersonal Skill Mastery
DAY 2 • COMMUNICATION SKILLS
Complete a self-assessment questionnaire. Result establishes the individual’s major strengths and weaknesses in communication that will be used later as a basis to set a personal improvement goal.
Create the Right Environment
Negotiation for Positive Contribution
Self-Regulation Process (Control)
Key Learning Review
Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.
ON-TRACK FOR GROWTH
The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.
REGISTER FOR THIS COURSE
To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.