The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.

CERTIFICATION

This course is CPD Certified with each day equivalent to 6.5 hours of CPD

Effective Interpersonal and Communication Practice that Builds Trust and Drives Great Results

WHO SHOULD ATTEND?

Leaders, managers at all levels, and top talent in the organization that want to improve their interpersonal and communication competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of personal growth and the organization’s goals.

COURSE DESCRIPTION

Interpersonal skills, also known as social or people skills are life skills that we use every day to communicate and interact with other people, individually and in groups. They define how well you communicate with someone and how well you behave or carry yourself. People with strong interpersonal skills are usually more successful in both their professional and personal lives. They are perceived as more calm, confident, charismatic and tend to be endearing or appealing to others. Great interpersonal and communication practice in any situation results in clarity, motivation and trust that translates into great performance. The need for effective interpersonal and communication skills at all levels of an organization is illustrated by the complexity and fast changing nature of the global environment. Mastery of effective interpersonal communication practice is vital for personal growth, great performance and great business results.

Interpersonal & Communication Skills a is proven approach to interpersonal and communication practice that considers the fundamentals of relationships or communication between people with an emphasis on developing effective style through a self-awareness and use of emotional intelligence to create the right environment for effective conversation. The program takes a holistic view of communication and introduces the delegate to the knowledge, skills and attitude required to behave effectively and confidently as a great leader of people and teams.

The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.

COURSE OBJECTIVES

By the end of this course delegates will be able to:

✓ Create a common perspective of interpersonal and communication skills

✓ Determine how to build lasting trust with others

✓ Determine the impact that emotions have on performance

✓ Determine how to communicate with diplomacy and tact in every situation

✓ Determine body language and how to use it in a positive way

✓ Determine how to drive leadership using effective interpersonal and communication skills

✓ Determine how to manage difficult people or situations

✓ Develop active listening and response skills

✓ Develop and practice key interpersonal and communication skills

✓ Produce drive to self-develop in interpersonal skills

✓ Produce positive impact on the overall performance of each delegate and the organization

COURSE CONTENT

DAY 1 • INTERPERSONAL SKILLS

Interpersonal Skills

• What are Interpersonal Skills?
• What is Interpersonal Communication?
• Interpersonal and Communication Skill Overlap
• The Benefits of Effective Interpersonal and Communication Skills

Individual Style

• Effective Interpersonal Style
  • Attributes
  • Barriers
• Activity: “Self- Assessment”

Complete a self-assessment questionnaire.  Result establishes the individual’s major strengths and weaknesses in interpersonal skills that will be used later as a basis to set a personal improvement goal.

• Your Behaviour (Identity Iceberg)

Working with Others

• Leader and Leadership
• Your Purpose and Direction
  • Your Guide and Rulebook (Vision, Mission and Values)
• Your Presence
• Influence and Build Consensus
• Social Competence

Emotional Intelligence

• What is Emotional Intelligence (EI)?
• The Benefits of a High EI for Relationship Building
• Goleman’s Five Components of EI
  • Self-Awareness; Self-Regulation; Internal Motivation; Empathy and Social Skills (Handling Relationships)
• Your Emotional Strengths and Weaknesses
• Exploring Your Emotions
  • Identify Trigger Events that Cause Emotional Hi-jacking
  • Communication Style
  • Self-Management Skills
  • Measurement
  • Self-Regulation (Control)
  • Sixth Sense (See Problems Before They Happen)
• Understand Others Emotions
• Habits of Emotionally Intelligent People
• The Six Emotional Leadership Styles

Other Essentials for Interpersonal Skill Mastery

• Communication (Day 2)
• Conflict Prevention
• Managing Conflict
• Managing Performance
• Control

Motivation

• Video- Daniel Pink “Drive- The surprising truth about what motivates us”

DAY 2 • COMMUNICATION SKILLS

Communication

• What is Communication?
• Communication Dynamics
• Verbal and Non Verbal
• Developing Trust
• The Benefits of Effective Communication

Individual Style

• Effective Communication Style
  • Attributes
  • Barriers
• Activity: “Self- Assessment”

Complete a self-assessment questionnaire.  Result establishes the individual’s major strengths and weaknesses in communication that will be used later as a basis to set a personal improvement goal.

• Your Behaviour (Identity Iceberg)

Body Language

• Body Language
• Postural Echo
• The Benefits of Effective Body Language

Create the Right Environment

• First Impressions
• High Performance through Communication
  • Direction and Purpose
  • Building Trust
  • Involvement
• Effective Communication Tools & Techniques

Active Listening

• What is Active Listening?
• The Benefits of Active Listening

Assertive Behaviour

• What is Assertive Behaviour
• The Benefits of Assertive Behaviour

Negotiation for Positive Contribution

• Definitions
• Conditions for Negotiation
• The 8-step Approach
• Style for Win-Win Team Negotiations
• Establishing Rules for Team Negotiations
• Group Dynamics and Negotiation
• Build on Win-Win Result

Self-Regulation Process (Control)

• Control
• Evaluation and Review

Key Learning Review

• Group discussion and professional feedback to consolidate key learning. Delegates will leave the day with a list of development activities to improve their interpersonal and communication competency back at work.

IN ADVANCE

Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.

ON-TRACK FOR GROWTH

The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.

REGISTER FOR THIS COURSE

To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.