Discounts, Refunds and Cancellations Policy

Discount Policy

Early and Multiple Bookings

We are pleased to announce the following discounts for early and multiple bookings:

• A 10% ‘Early Bird’ discount is given for registrations made 30 days or more in advance of the course start date
• A 5% ‘Multiple Booking’ discount is given if more than 1 delegate is registered at the same time
• A 15% ‘Early Bird’ + ‘Multiple Booking’ discount is given if more than 1 delegate is registered at the same time 30 days or more in advance of the course start date.

If you have more than four delegates wanting to attend this course then please contact The Whole Thing to discuss the possibility of holding an in-company training program.

Refund Policy

Course registration to our public programs are either self-nomination or through an organization.

You will be invoiced at the address given on the registration form and fees must be paid in full in advance of the course unless otherwise agreed.

A refund will be issued back to the client in the event of program being either cancelled or oversubscribed.

Registration confirmation is subject to The Whole Thing’s review of individual registration requests and availability.

Cancellation Policy

A 25% cancellation fee will be charged if confirmed registration cancels less than 5 calendar days prior to the program start date unless a substitute replacement is nominated to attend the same program.

A 25% cancellation fee will be charged in case of a no-show.

Please contact The Whole Thing for more information regarding our refund and complaint policies.

Standby Registration Policy

From time to time The Whole Thing may offer exceptional discount on a specific public training course on a standby registration basis.

Those given standby registration will be on standby for that course until a delegate place opens due to a cancellation, no-show or for any other reason meaning that a standby registration can be called.

Standby registration is paid for immediately upon booking for that course, is non-transferrable and is non-refundable.