The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.

CERTIFICATION

This course is CPD Certified with each day equivalent to 6.5 hours of CPD

Leader and Leadership Development that Inspires, Influences and Builds a Work Community for Great Business Results

WHO SHOULD ATTEND?

Leaders, senior management and top talent at all levels in the organization that want to improve their leader and leadership competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of the organization’s goals.

COURSE DESCRIPTION

Leader is human capital (singular) and leadership is social capital (group). The most important job of a leader is to identify and inspire other leaders in their organization that can support and drive their team better. Leader and leadership development is critical for organizational development, that is, for the development of flexible adaptive organizations able to respond quickly and decisively to change. Mastery of leader and leadership is vital for pushing business agendas faster and driving sustained business growth.

Effective Leader and leadership is a proven and very practical approach to leader and leadership development that provides a roadmap for the leader to influence, motivate and build a high performing work community. Particular attention is given to the individual elements (keys) of high performance: being a strong leader; having a common goal; setting and communicating rules; determining and communicating action; recognizing risk and involving others. Each one of these keys unlocks performance but when worked together can significantly improve team performance and business results. The program uses two psychometric measures: the Mental Toughness Questionnaire (MTQ48) and Integrated Leadership Measure (ILM72) to provide insight that will help accelerate individual development during and after the course. The program takes a holistic view of leader and leadership and introduces the delegate to the knowledge, skills and attitude required to behave consistently like a leader, adapt to and drive leader and leadership at any level in the business for great results.

The program is a well researched knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.

COURSE OBJECTIVES

By the end of this course delegates will be able to:

✓ Recognize leader and leadership

✓ Determine the difference between a leader and a manager

✓ Determine how to build a high performing leadership team and community at work

✓ Identify key leader skills and techniques including: establishing trust, conflict resolution, influencing and motivating others

✓ Practice new knowledge and skills learnt before returning to work

✓ Produce drive to self-develop in leader and leadership

✓ Produce positive impact on the overall performance of each delegate and the organization

COURSE CONTENT

DAY 1 • LEADER AND LEADERSHIP FUNDAMENTALS

Relevance and Importance of Leader and Leadership

• Agreeing definitions – ‘Leader and ‘Leadership
• Why develop Leaders and Leadership
• The Business Cycle, The Impact on Performance
• Leaders Made or Born?
• The Benefits of Great Leader and Leadership

Your Role as a Leader

• Leader versus Manager
• Your Guide and Rulebook (Vision, Mission and Values)

Leader Styles

• Interpretation of MTQ48 and ILM72 results (online psychometric measures taken in advance of the course)
• Leader Personality Types
• Activity: Examining your Leader Personality
  • Individuals chart their styles on a chart (personality versus positivity). Enables individuals to assess how they might expect others to react to them during any interaction.
• Non-verbal communication and your presence
  • Activity: Communicating through body language

Working in groups role play a given scenario (scenario to be advised on the day)

Purpose is to demonstrate the power of non-verbal communication and its effect on parties present at any meeting

• Knowing your strengths and weaknesses
• Exercise – Characteristics of a Great Leader
• Leader Success Factors
• Activity: individuals complete a SWOT analysis of themselves
  • Result of this activity highlights potential training needs for the individual
• Overcoming Your Limitations (linking your beliefs to behaviour)

Constructing Leadership

• The Value of a Community (Team)
• High Performance
  • Agreeing definition and benefits
  • Recognizing the elements of high performance
    • Strong leader, Common Goal, Rules, Action, Risk and Involvement
  • The Role of Systems
  • Your Recruits
  • The Benefits of Synergy

Activity:  New Recruit

• Teams determine and draft a person specification and job description for a new recruit (scenario to be provided on the day). Purpose is to demonstrate the importance of constructing a position contract. Teams to present their position to the whole group

DAY 2 • LEADER AND LEADERSHIP TRUST AND INFLUENCE

Relevance and Importance of Trust

• Agreeing definition “Trust”
• Exercise – Gaining trust
• Trust versus Speed and the benefits of high trust

Influence and Persuasion

• Agreeing definitions “Influence” and “Persuasion”
• Video – The Science of Persuasion
• Activity: Influencing through persuasion
  • Working in groups construct an argument to persuade a subordinate to improve their output. Arguments to be presented to the whole class to see if they are ‘persuaded’

Resolving Conflict

• Agreeing definitions “Conflict” and “Negotiation”
• The Benefits of Managing Conflict Well
• Negotiation Process to Effectively Resolve Conflict
  • Planning, Discussion, Proposal, Bargaining and Closure
• Skilled negotiators do’s and don’ts

Leader Mistakes

• Leader Decision Making Traps
• Skilled leaders do’s and don’ts

Understanding Motivation

• Video- Daniel Pink “Drive- The surprising truth about what motivates us”

Relevance and Importance of Goals and Action

• Agreeing definitions “Goals”, “SMARTER Goals” and “Objectives”?
• The Effect of Goal Setting on Individual Performance
• Idea generation and evaluation
• Video – Developing action plans

Activity:  Objectives and Action Planning

• Teams determine and draft objectives and an action plan for a new recruit to their team (scenario to be provided on the day). Purpose is to demonstrate the importance of constructing individual objectives (targets) and related action. Teams to present their action to the whole group

DAY 3 • LEADER AND LEARERSHIP IN ACTION

Control

• Agreeing definition of “Control”
• Management Control Process
  • Establish Standards, Measure, Review and Correct
• The Benefits of Effective Control

Performance (Establishing Standards)

• What is Performance?
• The Benefits of Performance Management?
• Metrics and Key Performance Indicators
• Video – How to Develop Key Performance Indicators

Activity: Performance Dashboard

• Teams determine and draft a control process for a new recruit to their team (scenario to be provided on the day). Purpose is to demonstrate the importance of constructing a performance measurement system. Teams to present their action to the whole group

Review and Correction

• Giving Feedback
• Coaching (versus Mentoring, Training) Practice
• The Benefits of Effective Coaching

Practice Makes Perfect

• Activity- “Welcome to Our Team!”

Group role play the induction of a new recruit (scenario will be given on the day but use all the work prepared in previous related activities). Results of this activity allow the teams to consider the importance of all elements of constructing high performance team as well as identify where their own skills might be strengthened. Teams will role play the scenarios with sessions filmed for rewind and replay. During each delivery those watching complete an Observation Sheet that records their observations and comments on each team role play based on the principals and checklists given earlier in the program.

Objectives

• Determine effective leader and leadership technique
• Practice key leader skills especially:
  • Proposal
  • Closure
• Identify key insights and learning gained through this activity

Key Learning Review

• Group discussion and professional feedback to consolidate key learning. Delegates will leave the day with a list of development activities to improve their leader and leadership competency back at work.

IN ADVANCE

Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.

ON-TRACK FOR GROWTH

The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.

REGISTER FOR THIS COURSE

To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.