The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.

CERTIFICATION

This course is CPD Certified with each day equivalent to 6.5 hours of CPD

Effective Communication Skills that Builds Trust and Drives Great Results

WHO SHOULD ATTEND?

Leaders, managers, executives at all levels, and top talent in the organization that want to improve their communication competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of maximum performance, efficiency and the organization’s goals.

COURSE DESCRIPTION

Communication is a key life and management skill. Great communication practice in any situation results in clarity, drive and less resistance to change (speed) which ultimately translates into great performance and great results. The need for effective communication at all levels of an organization is illustrated by the complexity and fast changing nature of the global environment. Mastery of effective communication practice is vital for clear direction and purpose that drive great results.

Communication Skills is a proven approach to effective communication practice that considers the fundamentals of the communication process with particular emphasis on style and approach as it is these areas that we often find communication fails. The program takes a holistic view of communication and introduces the delegate to the knowledge, skills and attitude required to effectively and confidently communicate at any level for trust, motivation and great results.

The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.

COURSE OBJECTIVES

By the end of this course delegates will be able to:

✓Determine effective communication style and strategy

✓Determine the impact that communication has on performance

✓Determine body language and how to use it in a positive way

✓Determine how to manage difficult people or situations

✓Develops communication skills that will allow delegates to:

✓Clearly set direction and purpose

✓Build trust with others

✓Motivate others to support your communication rather than resist

✓Develop active listening and response skills

✓Develop and practice key interpersonal communication skills

✓Produce drive to self-develop in communication

✓Produce positive impact on the overall performance of each delegate and the organization

DAY 1 • COMMUNICATION FUNDAMENTALS

Communication

• What is Communication?
• Communication Dynamics
• Verbal and Non Verbal
• The Benefits of Effective Communication

Communication Style

• Effective Communication Style
  • Attributes and Barriers
  • The 7 C’s of Communication
• Activity: “Self- Assessment”

Complete a self-assessment questionnaire.  Result establishes the individual’s major strengths and weaknesses in communication that will be used later as a basis to set a personal improvement goal.

• Your Behaviour (Identity Iceberg)

Communication and Working with Others

• The Importance of Communicating Your Plans
  • Vision, Mission (Your Guide) and Values (Rulebook)
  • Change and Alignment
• Communication to Build Your Presence
  • First Impressions
  • Influence and Consensus Building
• Communication and Individual Performance
  • Goal and Objective Setting
  • Control
• Communication and Conflict
  • Managing Conflict Assertively
  • The Benefits of Managing Conflict Well
• Interpersonal Communication

Communication Tools & Techniques

• The Options to Communicate
  • 1-1; 1-Group; email; telephone, video etc.
• Pros and Cons of Each Method
• Communication and Your Resources

DAY 2 • COMMUNICATION AND TRUST

Communication and Trust

• What is Trust?
• Communication versus Trust
• Developing Trust
  • Group Communication; Group Interaction; Active Listening and Body Language
• The Benefits of Developing and Maintaining Trust

Group Communication and Interaction

• Group Dynamics
• Group Decision Making
• Effective Communication Practice in Groups
  • The Benefits of Synergy

Body Language

• Body Language
  • Positive and Negative Body Language
• Postural Echo
• The Benefits of Effective Body Language

Active Listening

• What is Active Listening?
• The Benefits of Active Listening

Assertive Behaviour

• What is Assertive Behaviour
• Powerful Questioning
• The Benefits of Assertive Behaviour

Communication and Motivation

• Video- Daniel Pink “Drive- The surprising truth about what motivates us”

Other Essentials of Communication

• Giving and Receiving Feedback
  • Coaching and Mentoring Practice
  • Performance Appraisal Techniques
• Self-Regulation

Key Learning Review

• Group discussion and professional feedback to consolidate key learning. Delegates will leave the day with a list of development activities to improve their communication competency back at work.

IN ADVANCE

Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.

ON-TRACK FOR GROWTH

The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.

REGISTER FOR THIS COURSE

To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.