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The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.


This course is CPD Certified with each day equivalent to 6.5 hours of CPD

Change Management

Duration : 2 days 

Change Management that Delivers Effective Direction, Purpose and Great Results




Leaders and managers at all levels plus top talent in the organization that want to improve their change management competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of maximum business growth and the organization’s goals.




Dealing with change positively is a management competency that sends the right messages to all employees across the organization and drives profound results. Change is a constant factor in our life and in the modern organization. Change brings uncertainty which is often quite naturally resisted by employees and managers unless packaged and communicated properly in a positive simple manner that demonstrates clear benefits. Effective change management is an ongoing process that shifts individuals and teams, and organizations from a current state to a desired future state and supports the implementation of strategy at all levels of the organization. Mastery of the change management process is vital for effective leader and leadership and driving business growth.


Change Management is a proven approach to change management that determines the key components of change with particular emphasis on effective planning as a precursor to change, creating the right environment for change, communication and controlling change as our experience tells us that this is where most change management initiatives fail. The program takes a holistic view of change in a business context and introduces the delegate to the knowledge, skills and attitude required to effectively embrace change in systematic and positive manner and confidently implement and control change for great results.


The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.




By the end of this course delegates will be able to:


✓ Determine change management

✓ Determine the change process and the roles within change management

✓ Identify models for organizational change

✓ Identify why organizational change effort often fails

✓ Develop key change management skills

✓ Practice some of the key tools and techniques before returning to work

✓ Produce drive to self-develop in change management

✓ Produce positive impact on the overall performance of each delegate and the organization







  • What is Change?
  • Different Types of Change
  • Organizational Levels and Change (Change Hierarchy)


Change Management

  • What is Change Management?
  • Managing Change
  • Support Required for Change
  • Most to Least Difficult to Change
  • Reasons Why Change Often Fails
  • The Benefits of Effective Change


Change Management Roles

  • Change Agent
  • Your Role in Change
    • Leader versus Manager
    • Strategic Thinking and Change
    • Guide (Vision, Mission) and Rulebook (Values)


Change Management Style

  • Characteristics of a Great Change Agent
  • Activity: “Self- Assessment”

Complete a self-assessment questionnaire. Result establishes the individual’s major strengths and weaknesses in managing change that will be used later as a basis to set a personal improvement goal.

  • Your Behaviour (Identity Iceberg – self-confidence and initiative)


Change Management Process

  • Change Cycle
  • Change versus Planning
  • Implementation versus Change
  • Situation Analysis
    • Exercise – SWOT Analysis
    • Exercise – Stakeholder Acceptability
    • Exercise – Force Field Analysis (Lewin)
  • Key Steps Following Analysis


Change Management Strategy – Models for Change

  • Kotter’s 8-Step Change Model
  • Incremental Change (Lewin)
  • Key Insights to Assist Change


Critical Steps Prior to Change

  • Key Insights to Assist Your Pre- Implementation Change
  • Strategies to Avoid or Use with Caution





  • Change Team
  • Structure (Alignment)
  • Employee Capability
  • Exercise – Develop a Skill Matrix


Action and Accountability

  • Identify Action and Accountability
  • Goals Setting
    • The Effect of Goal Setting on Individual Performance
  • Setting SMARTER Goals
    • Video – Developing Action Plans
    • Video – Developing Key Performance Indicators



  • Video- Daniel Pink “Drive- The surprising thing about what motivates us”



  • Developing Trust
  • Communicating Your Plan
    • Exercise – Effective Communication Methods
  • The Benefits of Effective Communication


Managing Conflict

  • What is Conflict?
  • Emotional Reactions to Change
  • Managing Conflict Assertively
  • Benefits of Managing Conflict Well



  • The Control Management Process
  • Control Tools and Techniques
  • Business Level
  • Function Level
  • The Benefits of Evaluation
  • Build on Change


Key Learning Review

  • Group discussion and professional feedback to consolidate key learning. Delegates will leave the day with a list of development activities to improve their change management competency back at work.




Delegates attending this course are encouraged to bring their “business case” of the change that they want to drive in the organization along to the course. This way, over the course they can apply the tools and techniques to their relevant case and leave the training with a concrete base to start and implement.




Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.




The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.




To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.

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