The Whole Thing reserves the right to alter dates, content, venue and the trainer for each course with reasonable notice.
This course is CPD Certified with each day equivalent to 6.5 hours of CPD
Effective Communication Skills that Builds Trust and Drives Great Results
WHO SHOULD ATTEND?
Leaders, managers, executives at all levels, and top talent in the organization that want to improve their communication competency so that they can get the very best results from their leadership, teams and colleagues in pursuit of maximum performance, efficiency and the organization’s goals.
Communication is a key life and management skill. Great communication practice in any situation results in clarity, drive and less resistance to change (speed) which ultimately translates into great performance and great results. The need for effective communication at all levels of an organization is illustrated by the complexity and fast changing nature of the global environment. Mastery of effective communication practice is vital for clear direction and purpose that drive great results.
Communication Skills is a proven approach to effective communication practice that considers the fundamentals of the communication process with particular emphasis on style and approach as it is these areas that we often find communication fails. The program takes a holistic view of communication and introduces the delegate to the knowledge, skills and attitude required to effectively and confidently communicate at any level for trust, motivation and great results.
The program is well researched, knowledge-based and designed with the individual learner at the centre of the learning process which means that the course is extremely interactive and practical.
By the end of this course delegates will be able to:
✓Determine effective communication style and strategy
✓Determine the impact that communication has on performance
✓Determine body language and how to use it in a positive way
✓Determine how to manage difficult people or situations
✓Develops communication skills that will allow delegates to:
✓Clearly set direction and purpose
✓Build trust with others
✓Motivate others to support your communication rather than resist
✓Develop active listening and response skills
✓Develop and practice key interpersonal communication skills
✓Produce drive to self-develop in communication
✓Produce positive impact on the overall performance of each delegate and the organization
DAY 1 • COMMUNICATION FUNDAMENTALS
Complete a self-assessment questionnaire. Result establishes the individual’s major strengths and weaknesses in communication that will be used later as a basis to set a personal improvement goal.
Communication and Working with Others
Communication Tools & Techniques
DAY 2 • COMMUNICATION AND TRUST
Communication and Trust
Group Communication and Interaction
Communication and Motivation
Other Essentials of Communication
Key Learning Review
Each delegate will be asked to complete a pre-course questionnaire to determine their individual learning objectives. These will be used by the trainer to give on track training that is focused on the individual learner attending.
ON-TRACK FOR GROWTH
The individual leaves this program with a Personal Action Plan to encourage immediate transfer of training to the job.
REGISTER FOR THIS COURSE
To register for this course please review the grey box above. If no public course is listed or the location and dates shown don’t suit you then please request a proposal for this course either as a public training course or if you have 6 delegates or more as an in-company training course by clicking on Request a Proposal.